Terms and Conditions

1. The Agreement

• Read through the terms and conditions for online purchases at HOUSEOFYARN.NO
• When you complete a purchase, you accept our terms and conditions, and a binding agreement is entered into between HOUSEOFYARN.NO and you as the customer.
• Please note that the terms and conditions may change. They should therefore be read each time you make a purchase at HOUSEOFYARN.NO.

2. The Parties

Seller:

Company information

Company name: House of Yarn

Organization number: 911 993 503

Postal address: Luramyrveien 59, 4313 Sandnes

Phone: 51 61 22 00 (Monday - Friday: 09:00 - 15:00)

Email: Customer service

Buyer:

The buyer is the person who places the order, and is referred to hereafter as the buyer/purchaser.
 

3. Price

All prices listed in the online shop include VAT. There are no hidden fees, and the price stated at the time of purchase includes VAT and shipping costs. The various elements are specified at checkout as product cost, VAT, and shipping.

Note! We reserve the right to make price changes and to correct pricing errors on our products.

• Please note that offers are valid while stocks last and within the time frames communicated in our marketing.
• We reserve the right for errors in our stock levels. If we are missing some of the items you ordered, we will send the items we have in stock and credit the missing item(s), or cancel the order if none of the items can be delivered.
• Discount codes always apply to regular items and not to already discounted products. Some discount codes are personal, and we reserve the right to reject any sale or deactivate discount codes if we suspect misuse. A maximum of one discount code is allowed per order.
• For special offers requiring you to meet certain conditions to receive a free item, those conditions must be met. If you return items so that the requirement is no longer met, we will charge you the item’s regular price.

4. Knitting Kits

All size recommendations for our knitting kits are guidelines and will naturally not fit everyone. The price of our  knitting kits  reflects only the yarn cost; patterns are provided free of charge. The number of skeins is carefully calculated based on the stated measurements and assumes that you follow the gauge specified in the pattern.

Please note:

• If you run out of yarn, it is most likely because you adjusted the measurements to your liking or did not maintain the gauge stated in the pattern throughout the project.
• We cannot account for personal adjustments that deviate from the pattern when calculating yarn quantities. Our knitting kits include yarn quantities matched to the sizes in the patterns.
• The images in our online shop are illustrative. Since screens display colors slightly differently, the product color may sometimes appear somewhat different in real life compared to the product photo. This cannot be fully avoided. If the colors differ significantly from what you expected, you can of course make use of the right of withdrawal.

5. Conclusion of the Agreement

The agreement is binding for both parties when the buyer has submitted their order to the seller. However, the agreement is not binding if there has been a writing or typing error in the seller’s offer in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed. For example, an error may be if a product has no price.

6. Payment

With us, you can choose between three safe and secure payment methods:

• Card payment – when using a credit or debit card, the purchase amount is charged on the same day the order is placed.
   
• Klarna Invoice with 14-day payment deadline. If you choose to pay by invoice, you will receive the invoice by email when the package is shipped. The invoice is due within 30 days.
  The invoice is sent to the same email address provided with the order.
   
• VIPPS direct payment. The amount will be reserved until we mark the items as shipped from our warehouse.

Important when choosing Klarna invoice:

• Klarna’s terms and conditions
• Klarna’s privacy policy
• You must be at least 18 years old to use Klarna.
• Klarna can be contacted at 21 01 89 91 or at www.klarna.no

7. Delivery Methods

We use Postnord MyPack Collect – pick up at a collection point, where the buyer choose the pickuppoint of delivery from a list at the checkout.

Free shipping on orders over NOK 800 when delivered with MyPack Collect – Pickup at collection point.

Normal delivery time: 1–5 business days from the time the package is shipped, depending on where you live in the country.

8. Risk of the Goods

The risk of the goods passes to the buyer when they, or their representative, have received the goods in accordance with section 6. The seller is responsible for the item until it has been delivered to the buyer.

9. Right of Withdrawal

At HOUSEOFYARN.NO you have a 30-day exchange, return, and withdrawal right on unused goods. To use this right, it is important that you notify us within 30 days from when you received the goods. We offer free returns provided that the attached return label is used.

• Didn’t receive a return label? Contact us at Customer service
• If the deadline has expired, the item(s) will be returned to the customer unless otherwise specifically agreed.
• If the entire purchase is cancelled, you will be refunded the value of the goods at the time of purchase within 14 days after we have received and processed your return.
• If you paid by card, the amount will be refunded directly to the same card used for the purchase. VIPPS refunds will be notified directly in the app.

If you are returning all or part of your order and used an invoice as the payment method, you can postpone the due date free of charge at www.klarna.no.

If this is not done, late fees may accrue before your return is received and processed. These fees are the responsibility of the customer.

Klarna can be contacted at 21 01 89 91 or at www.klarna.com/no/kundeservice

We will update the invoice as soon as your return has been processed. If you have already paid your invoice, Klarna will contact you for your account number so they can arrange the refund.

Unused goods

We only accept returns of unused and undamaged goods without marks or smell. To receive a full refund under the right of withdrawal, the item must be returned in the same condition as received — in its original packaging, with all labels attached. If the original packaging is damaged, the item is considered used.

Cancellation/changes to an order

We aim to ship your package as quickly as possible, and the warehouse starts processing your order immediately on weekdays. It is therefore important that you notify us as soon as possible at Email if an order needs to be cancelled.

10. Delivery and Delays

Fast delivery is a high priority for us! We do our best to deliver as quickly as possible at all times. Normal delivery time is 1–5 business days, but in some cases it may take 6–10 business days depending on the carrier and your location. We reserve the right for delays during periods of high demand at HOUSEOFYARN.NO or with PostNord/HeltHjem.

• The maximum delivery time is 3 weeks from the date your order was placed. If your order has not been delivered by then, you are entitled to cancel the purchase at no cost unless otherwise agreed.
• In case of delays, we recommend contacting us at Customer service so we can follow up with the carrier.
• If you have not received your package within 5 weeks, you are responsible for notifying us within 5 weeks after placing your order. After this time, your order will be considered delivered.
• If you have received your package but items are missing, you must notify us immediately so that we can correct the issue as quickly as possible. If we do not receive notice, your order will be considered complete.

11. Complaints Regarding Defects and Deadline for Submitting Claims

If there is a defect or issue with a product, you have the right to make a complaint within 2 years from the date you received it. This requires that you notify us within a reasonable time. We recommend contacting us to document the issue with the product.

• For complaints, we need clear close-up photos as well as an overview photo of the defect.
• If something is damaged/marked/stained/has an odor when you receive it, you must notify us immediately so we can register the issue before any return.
• Please note that if the item has been used excessively or not for its intended purpose, the 2-year complaint right is void.
• If we packed the wrong item, it is important that you notify us within 14 days of receiving it. We will cover return shipping and send you the correct item — provided it is still in stock. If it is sold out, we will refund the amount or agree on a replacement item.
• You must keep your receipt. An order number is sufficient proof that the item was purchased from us.
• In case of a valid complaint, the customer will be refunded the amount paid for the item or receive a replacement if it is still in stock.

Exchanges and returns often take up to 3 weeks from the time you send the item back. A return form is included with your order.

If you need a new return form you can download it HERE.

If you are returning all or part of your order and used an invoice as your payment method, you can postpone the due date free of charge at www.klarna.no.

If this is not done, late fees may accrue before your return is processed. These fees are the responsibility of the customer.

Klarna can be contacted at 21 01 89 91 or by email: info@klarna.no

Just as it is our responsibility to ensure the package reaches you, it is your responsibility as the customer to ensure the package reaches us.

It is therefore important that you use the return label included in your package.

12. The Seller’s Rights in Case of Buyer’s Breach

If the buyer does not pay or fulfill their obligations under the agreement, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the Consumer Purchases Act, chapter 9, withhold the goods, demand fulfillment, terminate the agreement, and claim compensation. The seller may also claim interest on late payments, collection fees, and fees for unpaid, uncollected goods.

Fulfillment: If the buyer does not pay, the seller may enforce the purchase and require the buyer to pay the purchase price. If the goods have not been delivered, the seller loses this right if they wait an unreasonable amount of time before making the claim.

Termination: In cases of significant non-payment or other major breach, the seller may terminate the agreement. The seller cannot terminate after the purchase price has been paid. The seller may also terminate if the buyer does not pay within an additional deadline for fulfillment set by the seller. The seller cannot terminate while this deadline is running unless the buyer has stated that they will not pay.

Compensation: The seller may claim compensation for financial losses suffered due to the buyer’s breach, cf. section 46 of the Consumer Purchases Act.

Late payment interest/collection fees: If the buyer does not pay the purchase amount according to the agreement, the seller may charge late payment interest under the Late Payment Interest Act. In case of non-payment, the claim may be sent to debt collection after prior notice, and the buyer may then be liable for fees under the Debt Collection Act.

13. Personal Data

Personal data will not be disclosed to any third party but used solely to fulfill the agreement with the buyer.

15. Age

You must be over 15 years old to make a purchase from us. If you pay by invoice or installment, the age limit is 18 years.

16. Dispute Resolution

Complaints must be directed to the seller within a reasonable time, cf. Sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this fails, the buyer may contact the Consumer Council for mediation.