Do you ship abroad? Sorry! We only ship to addresses within Norway (not to Svalbard or Jan Mayen).

I need more of a specific dye lot in a yarn color. How can I order it?

We cannot guarantee that we have more of the same dye lot, but send us an Email, and we will ask our warehouse to check if there is any left of the requested lot. We will reply as soon as we know. Then we will give you instructions for ordering at www.houseofyarn.no

You can also add a comment in the checkout under the product, writing "Request lot xxx".

Can I add more items to my order after it has been placed?

Unfortunately, no. For privacy and security reasons, we do not have access to your payment information, so we cannot add anything to an existing order. However, you can place an additional order if you want more items. If you contact us quickly after your first order, we may be able to pack the orders together. If we manage to do this before the first order is shipped, you will be credited the shipping cost on your second order.

I want to exchange an item, what do I do?

Simply place a new order in the webshop for the items you want instead. The items you return will be refunded, and the new items you keep will be paid as normal. Read more about this here.

I want to make a complaint about a product, how do I do that?

Send us an email with pictures of the damage/defect, along with the order number, and we will assist you.

Email: Customer Service

The item I wanted to exchange for is sold out. What now?

If the item is still listed in our webshop, it is usually temporarily out of stock. Contact us for clarification.

If the item is permanently out of stock, you can return the one you have so we can refund you, and you will not lose your 30-day return/exchange right. Tick "return" on the form included in your package.

The item I bought was discounted after I placed my order. Can I get the same price?

Discount codes and promotional prices only apply to orders placed during the campaign period. Unfortunately, we cannot refund discounts on purchases made before or after the campaign.

Where can I find the invoice for my order?

All your orders, payments, and outstanding invoices can be found by logging in with BankID at www.klarna.com/no.

Does it cost anything to return items?

If you return items with PostNord using our return label, the return is free. This label makes the package trackable and insured. Didn’t receive a return label in your package? Read here what you can do.

I removed the labels from the yarn skeins I bought. Can they be exchanged without them?

Yarn skeins without labels cannot be resold and therefore cannot be exchanged.

Can I cancel or make changes to my order?

We aim to pick, pack, and ship all orders as quickly as possible. We will try to help you if we can. If you contact us immediately after placing your order, we may be able to make changes. If the order is already packed, we cannot cancel it. In that case, you must let the package be returned to us, and we will credit you via Klarna once the return is registered at our warehouse.

I threw away the return label that came with my items. What do I do?

You can fill out and print a return label yourself at PostNord. Where it says “return code,” write NETTRETUR in capital letters, and continue filling out the form until the label is ready to print. Attach it to the package and deliver it to the nearest PostNord service point.

I received a gift. Can I return or exchange it?

All unused items with intact packaging and labels can be returned within 30 days. Please note that we can only refund the money to the person who placed and paid for the order. If you want to exchange a gift, the original purchaser will receive the refund once the return is processed. Remember to provide the order number.